Terms of Use

These Terms & Conditions apply to the use of the site owned and operated by My Proud Moments Ltd 

All users of this site agree that their access to, and use of, this site are subject to the Terms & Conditions set forth in this notice and all applicable laws, and that any such access or use is undertaken at the user's risk. My Proud Moments reserves the right, at its sole discretion, to change, add or remove portions of these Terms & Conditions, at any time, without prior notice. Any such changes will be reflected on the Terms & Conditions page of the My Proud Moments site. It is your responsibility to check these Terms & Conditions each time before using this site. Your continued use of this site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms & Conditions and any such changes, My Proud Moments grants you ("end user") a personal, non-exclusive, non-transferable, non-sub licensable, limited privilege to enter and use this site.

All content, graphics, code and software used on or incorporated into this site, and the arrangement or integration of all such content, graphics, code and software, are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by My Proud Moments, and all rights there to are specifically reserved. My Proud Moments, myproudmoments.com, custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of My Proud Moments Limited. All other trademarks, service marks, product names and company names or logos used on this site are the property of their respective owners. Permission is granted to copy and print content from this site solely for personal, non-commercial purposes related order placement or shopping with My Proud Moments. Any other use of this site, content or information is strictly prohibited, unless written permission from My Proud Moments is first obtained.

My Proud Moments strives to represent its product pictures and descriptions as accurately as possible. However, My Proud Moments does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. My Proud Moments therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and My Proud Moments reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by My Proud Moments is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.

My Proud Moments Ltd makes all reasonable effortd to accurately display the attributes of its products, including the applicable colours: however the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours.

This site, products, services, content, software, artwork, data, and information are provided "as is" with all faults. My Proud Moments makes no representations or warranties of any kind, whether expressed or implied, with respect to this site, or content or information available on or through this site. Except as otherwise provided under applicable laws, neither My Proud Moments nor its corporate affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of, or related to, the use of this site or any other site linked to this site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if My Proud Moments is notified in advance of the potential for any such damages.

My Proud Moments does not make any representations or warranties about any site you may access through this site. Any such site is independent from My Proud Moments and we have no control over, or responsibility with respect to, the information provided or activities undertaken by any such site. A link between My Proud Moments and another site further does not mean My Proud Moments endorses that site.

My Proud Moments shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. My Proud Moments shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

By submitting an order through our site, you agree to our Store Policies, including our return and exchange policies, restocking fees, and return exceptions.

My Proud Moments reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.

You agree to indemnify and hold harmless My Proud Moments and its parents, sister companies, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of these Terms & Conditions, or your violation of any law, regulation or third-party right.

The entire risk arising out of the use of this site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content remains with you. In no event shall My Proud Moments or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of these Terms & Conditions or the use of or inability to use any products, services, and/or content, with the delay or inability to use the My Proud Moments site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the site, or otherwise arising out of the use of the My Proud Moments site whether based on contract, tort, negligence, strict liability or otherwise even if My Proud Moments has been advised of the possibility of such damages. Not with standing anything else in these Terms & Conditions or posted on this site, the maximum liability that My Proud Moments shall have is limited to any amounts actually paid to My Proud Moments by the end user. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of My Proud Moments. You acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

Orders, Delivery & Returns

An automated email confirmation will be sent to your email address once your order has been submitted. If you do not receive this email it may have been caught by your SPAM filter or there may have been a typing error with your email address. If confirmation has not been received within 24hrs please contact us on 07542 654585.

Your email confirmation will act as your receipt for the goods purchased.

My Proud Moments Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

If purchases are cancelled by My Proud Moments Ltd for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

Following receipt and clearance of payment for goods purchased they will be posted within five working days. Unfortunately we cannot specify an exact delivery date but we do advise you call if your order is urgent, so we can speed up your order where possible.

My Proud Moments aims to always provide high quality goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

In the event that you are not entirely satisfied with your purchase you have a 7 day cooling off period in which you can choose to exchange for either an alternative item or receive a refund less the cost of shipping. You must contact us within this 7 day period at info@myproudmoments.com.  The goods if they have been dispatched must be returned to us within 14 working days to My Proud Moments, 42 Wavertree Cl, Cosby, Leicestershire, LE9 1TN. My Proud Moments Ltd is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.

If any Goods you have purchased have faults when they are delivered to you, you should contact My Proud Moments Ltd within 7 days to arrange there return.  My Proud Moments Ltd is responsible for paying shipment costs when goods are deemed as faulty.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you and shipment, will be refunded to you through the payment method used by you when purchasing the Goods.

All returns must be sent postage paid and My Proud Moments will not accept responsibility for mislaid returned parcels.

If you are returning any goods please contact us via email or telephone.

Not with standing anything else in these Terms & Conditions or posted on this site, the maximum liability that My Proud Moments shall have is limited to any amounts actually paid to My Proud Moments by the end user. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of My Proud Moments. You acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth herein represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

These Terms & Conditions were updated February 9th, 2011.

If you have any questions about these Terms & Conditions, the practices of this site or your dealings with this site, please contact us by email at info@myproudmoments.com.